Privacy Policy
Last updated: 1 June 2026
1. Introduction
Electric Scooter Empire ("we", "our", "us") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights.
2. Information We Collect
Contact via WhatsApp: When you initiate a WhatsApp conversation with us, WhatsApp processes your messages under their own privacy policy. We do not store WhatsApp conversations on servers beyond WhatsApp's infrastructure.
Phone calls: We may log caller numbers for service purposes only. This information is not shared with third parties.
Website usage: This site does not use cookies or tracking scripts beyond what is described below.
3. Third-Party Services
This website uses the following third-party services:
- Google Fonts: Loads Orbitron and Rajdhani typefaces. Google may log font requests.
- Google Maps: Embedded map to show our location. Google may set cookies when you interact with the map.
- WhatsApp: WhatsApp links open WhatsApp on your device. WhatsApp's privacy policy applies.
- Unsplash: Stock photography served from Unsplash CDN. Unsplash may log image requests.
4. How We Use Your Information
We use information you voluntarily provide (via WhatsApp or phone) solely to respond to your enquiry, process repair bookings, and provide after-sales support. We do not sell, rent, or share your data with third parties.
5. Data Retention
We retain service records for up to 12 months for warranty and support purposes. Contact information is retained only as long as necessary to fulfil your service request.
6. Your Rights (PDPA Malaysia)
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to access, correct, and withdraw consent for processing of your personal data. To exercise these rights, contact us via the details below.
7. Contact Us
For any privacy-related queries: